How PostBack started
The idea of PostBackTM was born from first-hand experiences running businesses during the COVID-19 epidemic. As business owners, and friends of business owners, we have experienced the difficult situation that there isn’t much accountability for online review behavior. Star ratings from online reviews can truly affect your bottom line, and can be harder to remove than that tattoo you got during your friend’s bachelor’s party in Tijuana… not that we’d know anything about that.
‘Aint nobody got time for that
We want responding to reviews to be easy and fast. When you’re running a business the last thing you have time for is writing up long responses to internet trolls. The PostBackTM platform uses fun icons and pre-populated options to make responding quick and easy, while keeping your legal team happy… ✓ Win ✓ Win ✓ Win! Our friend Postie can show you how to use PostBack >
We want to make Customer Service fun
Yep, you read that right! Whether you’re getting online reviews working in hospitality, hotels, restaurants, making balloon animals for kids, salons, automotive, etc, our PostieDex Guide to Customer Types is here to provide valuable customer service information in a format that hopefully isn’t boring. The PostieDex was developed by customer service experts with years of experience, and provides information on how to interact with varied customer types. Have a suggestion for something we’re missing? Let us know >
Reaching for the stars
We understand how much impact an online review can have on your business. Our dream is that PostBack can help businesses and clients reach a resolution so that the original review is taken down. Each Postie marked “resolved” stands as a signpost that we can be decent humans online.
What are you waiting for? Register for PostBack today >
